Shipping & Delivery

Shipping and Delivery Policy

Effective Date: 05/12/2024

At Fruitenium Technologies, we prioritize efficient and transparent delivery of our software solutions and e-commerce products. This policy outlines our shipping and delivery terms for both digital software solutions and physical e-commerce products to ensure a seamless experience for our clients.

1. Software Delivery

1.1 Delivery Format

- All software solutions are delivered digitally.

- Delivery may include installation files, licenses, APIs, or access to cloud-based systems, depending on the service purchased.

1.2 Delivery Timeline

- The delivery timeline is project-specific and communicated during the project agreement phase.

- Typical timelines range from 1 to 12 weeks, depending on the complexity of the software.

1.3 Delivery Process

- Upon completion, clients will receive the software through:

- Secure download links.

- Access credentials for hosted solutions.

- Email or a dedicated client portal.

1.4 Delivery Confirmation

- Clients will receive a notification upon successful delivery of software.

- A delivery report or acknowledgment receipt may be requested.

1.5 Delays

- If delivery is delayed due to unforeseen circumstances, we will notify the client immediately and provide an updated delivery schedule.

2. E-Commerce Product Delivery

2.1 Delivery Areas

- We currently ship e-commerce products within India.

- Delivery availability is confirmed during checkout.

2.2 Shipping Charges

- Shipping charges are calculated at checkout and depend on the destination, product weight, and shipping method.

- Free shipping may be available for orders exceeding 1999.

2.3 Delivery Timeline

- Orders are typically processed within 2-4 business days.

- Estimated delivery time:

- Standard Shipping: 5-10 business days.

- Express Shipping: 2-5 business days.

2.4 Delivery Partner

- We collaborate with trusted logistics partners to ensure timely and secure delivery.

2.5 Tracking Orders

- Once shipped, customers will receive a tracking number via email or SMS to monitor their order’s progress.

2.6 Delivery Issues

- If a package is delayed or undelivered, customers are encouraged to contact our support team at support@crucsoft.com for assistance.

3. General Terms

3.1 Inspection and Acceptance

- For software deliveries, clients must inspect and verify functionality within 7 days of receipt.

- For physical products, customers are advised to inspect the package at the time of delivery and report damages or missing items within 48 hours.

3.2 Return Policy

- Software solutions are subject to our Refund Policy , as most are tailored and non-returnable.

- E-commerce products are eligible for returns under our Return and Refund Policy within 7 days.

3.3 Contact Us

For questions or concerns about shipping and delivery, please reach out to us at:

- Email: info@crucsoft.com

- Phone: +91-9131637345

Shipping Policy

We provide clear shipping and delivery policies to ensure a smooth experience for our customers.

Address

4882, Dhobghatti, H17 NC Mid Villa,Lormi, Mungeli Bilaspur CGH India

Hours

9 AM - 5 PM