Refund Policy

Effective Date: 20-12-2022

Last Updated: 05-12-2024

At Fruitenium Technologies, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, this Refund Policy explains your options and the conditions under which refunds may be issued.

1. Scope of the Refund Policy

This Refund Policy applies to:

1. Physical products purchased through our e-commerce platform.

2. Digital products (e.g., software, licenses, subscriptions).

3. Services (e.g., support packages, customization work).

2. Physical Products

a. Eligibility for Refunds

- Refunds are available for physical products returned within 30 days of the purchase date.

- To be eligible, the product must be:

- Unused and in its original condition.

- Accompanied by the original receipt or proof of purchase.

- Returned in its original packaging.

b. Non-Refundable Physical Products

Refunds are not available for:

- Items damaged by misuse or negligence.

- Items marked as final sale or non-returnable.

c. Process for Returns and Refunds

- Contact us at support@crucsoft.com Address] to initiate a return.

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Approved refunds will be processed within 7-10 business days and credited to your original payment method.

3. Digital Products

a. Refund Eligibility

- Digital products (e.g., software, licenses) are non-refundable , except in the following cases:

- The product was not delivered as described.

- The product was defective or inaccessible due to an error on our part.

b. Subscription Services

- Subscriptions can be canceled at any time.

- Refunds for unused subscription periods are not provided unless required by applicable law.

c. Trial Periods

- For products with a free trial period, refunds are not available after the trial expires. Users are encouraged to test the product thoroughly during the trial.

4. Services

Refunds for services (e.g., consulting, custom software development) are evaluated on a case-by-case basis.

In general:

- If a service cannot be delivered due to an error on our part, a full or partial refund may be issued.

Refunds are not available for services already rendered or partially completed unless otherwise stated in the service agreement.

5. General Conditions

a. Exceptions to Refunds

Refunds may not be issued in cases of:

- Change of mind after purchase.

- Failure to meet system or hardware requirements for digital products.

- Use of fraudulent payment methods.

b. Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

c. Refund Timing

Refunds are typically processed within 7-10 business days . However, processing times may vary based on your bank or payment provider.

6. How to Request a Refund

To request a refund:

1. Email us at support@crucsoft.com with your order details (e.g., order number, proof of purchase).

2. Provide a clear explanation of your refund request and any supporting documentation or evidence (e.g., screenshots, photos).

3. Follow any additional instructions provided by our support team.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Fruitenium Technologies Pvt. Ltd.

4882, Dhobghatti,

H17 NC Mid Villa

Lormi Mungeli Bilaspur (CGH) India

Contact info@crucsoft.com

+91-9131637345