Cancellation Policy

Our Rules about cancellation

Effective Date: 05-12-2024

At Fruitenium Technologies, we aim to provide flexibility to our clients while maintaining the integrity of our processes. This policy outlines the terms and conditions for canceling software development projects, e-commerce product orders, and related services.

1. E-Commerce Product Orders

1.1 Cancellation Window

Orders can be canceled before they are shipped.

Once an order is shipped, cancellation is no longer possible, but customers may initiate a return under our Return and Refund Policy.

1.2 How to Cancel

Customers must contact our support team via email at [Insert Email Address] or call [Insert Phone Number] with their order ID and cancellation reason.

1.3 Refunds for Canceled Orders

If the order is canceled before shipment, the full amount will be refunded to the original payment method within 7-10 business days.

2. Software Development and Services

2.1 Cancellation Requests

Cancellation requests must be submitted in writing via email to [Insert Contact Email] or through your dedicated account manager.

The request should include your project name, order ID, and the reason for cancellation.

2.2 Cancellation Window

Clients can cancel their software development projects within 7 days of signing the agreement for a full refund of the upfront payment.

After 7 days, the following cancellation fees will apply based on the project phase:

Initial Phase (Design/Planning): 30% of the total project cost.

Development Phase: 50% of the total project cost.

Final Phase (Testing/Delivery): 70% of the total project cost.

2.3 Non-Cancellable Scenarios

Once the software has been delivered or deployed, cancellations are not permitted.

Customized or highly tailored projects may have specific non-cancellation terms outlined in the agreement.

3. General Terms

3.1 Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government regulations), Fruitenium Technologies reserves the right to cancel orders or projects with prior notice.

3.2 Refund Timeline

Refunds for cancellations will be processed within 7-15 business days after approval, depending on the payment method.

3.3 Communication Channels

All cancellations must be communicated through official channels:

Email: support@crucsoft.com

Phone: +91-9131637345

3.4 Amendments to Policy

Fruitenium Technologies reserves the right to modify this policy at any time. Clients will be notified of significant changes via email or on our website.

Product Cancellation Information

Please clarify your cancellation request on this page.

Cancellation Process

Learn how to cancel your product easily and efficiently on our site.

The cancellation page was straightforward, making the process hassle-free for me.

Emily Johnson

New York

I appreciated the clear instructions on the cancellation page. It made everything simple and quick to understand, which is often not the case with other companies.

Michael Lee

Los Angeles

★★★★★

★★★★★